LEARNERS SUPPORT

Learners Admissions Policy

 

APTECH INSTITUTE, Kingdom of Bahrain is one of the leading Computer Education and Training providers in Kingdom of Bahrain established in the year 1993.

Management of APTECH INSTITUTE, Kingdom of Bahrain is committed to comply with the rules and regulations of the land, and, towards providing high quality of Computer Education and other trainings to individuals and various corporates, and, meet and/or exceed expectations of all interested Parties.

Objective

Objective 

Through the implementation of the Learners Admissions policy, the Management of APTECH INSTITUTE is committed to the following objectives:

  • To provide an overall framework for admissions across the programs/ qualifications at Aptech Institute
  • Aptech Aims to recruit the most talented learners, irrespective of background and even the presence of temporary disability, having the motivation and capability to succeed through the institution’s courses.
  • APTECH aims to promote a dynamic learning community where all trainees shall develop the modern day skills like critical thinking and reasoning, teamwork, communication and the most updated IT skills.
  • To ensure Admissions at APTECH is based on student merit and Procedures, rules and regulations are efficient, fair and clear.
  • To ensure that the admission procedures are consistently applied for all prospective learners and are based on inclusivity and equity.
  • To ensure that all prospective learners are given equal opportunity of admission to Aptech courses irrespective of their religion, Nationality, caste, gender and even their physical abilities/disabilities to whatever extent possible.

Scope

This policy applies to all prospective learners who are willing to attend, or to use Aptech classes and workshops whether through individual enrolment procedure or through a corporate who has sent him /her to attend the training at Aptech.

Delegation

The administration staff and the Academic head are primarily responsible for making sure that the activities and operations of the organization are in consistence with the spirit of this policy, including trainers and trainees’.

Guiding Principles

This policy primarily states that

  • Open slots for Aptech Trainings shall be publicized on its website or advertise on the social media.
  • Individual call/email/web or walk-in enquiries shall be handled by the APTECH front office staff.
  • Aptech Marketing team will also stay in touch with the various corporates to understand the training needs of their employees and provide relevant schedules for the required trainings.
  • Aptech will encourage pre assessments (diagnostic tests) to understand the existing knowledge of the learners and the course will be selected by the learners or his/her employer after the result of the test so conducted.
  • Each learner must pay the fees in advance for the selected course. In case of enrollment through client/Tamkeen, the approval of the individual attending the training must have been received by Aptech on the portal.
  • All students are required to submit their identification proof (i.e. copy of valid CPR, Driving Licence, Passport Copy) at the time of registration at the Aptech Institute.
  • The documents provided by each learners are to be internally assessed by the Administration staff.
  • Aptech reserves the right to withhold or withdraw its offer of admission should there be reasonable doubt regarding the presence of falsehood in an application. Decisions regarding these shall always be based on the results of an investigative process.
  • Aptech also reserves the right to change schedule of or postpone a training schedule due to reasons beyond its control.
  • In case of prospective learners with temporary or permanent disabilities, Academic Head will judge possibility if taking admission before allowing admission apart from the regular pre assessments and /or diagnostic tests.
  • Aptech will make all efforts to accept cases of disability, whether permanent or temporary, where it is possible to provide access to student of all resources required to complete a qualification, even with extra efforts or as a separate schedule if possible. E.g. cases with wheelchair, cases with partial hearing disability etc.
  • Admission and special attention for the learners with any kinds of disabilities will be also be guided through the Special learners’ policy

Related Documents

  • Learners Rights and responsibilities policy
  • Special Learners Policy

Learners Attendance and Punctuality Policy

 

APTECH INSTITUTE, Kingdom of Bahrain is one of the leading Computer Education and Training providers in Kingdom of Bahrain established in the year 1993.

Management of APTECH INSTITUTE, Kingdom of Bahrain is committed to comply with the rules and regulations of the land, and, towards providing high quality of Computer Education and other trainings to individuals and various corporates, and, meet and/or exceed expectations of all interested Parties. 

Objective

Through the implementation of the Learners Attendance and Punctuality Policy, the Management of APTECH INSTITUTE is committed to the following objectives:

  • To demonstrate the Aptech Training Institute’s (APTECH) proactive keenness in inculcating punctuality as a habit amongst their learners.
  • To ensure that the learners inculcate respect for the time and efforts of those associated with them as an important character trait which leads to their individual success in all paths of life.
  • To avoid and completely do away with learning gaps due to absence of students which may also lead to waste of time and efforts of the trainers.
  • To encourage and motivate learners to accomplish their goal of effective learning and attaining high level impact of the training attended by them.
  • To meet the external requirements of i) Education and Training Quality Authority (BQA), Bahrain, Directorate of Vocational Reviews, and ii) Directorate of Institutes Affairs, Bahrain, Ministry of Labor and Social Development, to attain a minimum of 75% attendance of the learners in all training programs.
  • To ensure that the punctuality of students is also reflected in their overall performance.

Scope

This policy applies to all trainees enrolled at, attending, or using Aptech classes and workshops whether through individual enrolment procedure or through a corporate who has sent him /her to attend the training at Aptech.

Delegation

The trainers, academic staff, and administration staff is primarily responsible for making sure that the activities and operations of the organization are in consistence with the spirit of this policy.

Guiding Principles

This policy primarily states that

  • We at Aptech encourage all learners to maintain 100% Attendance and Punctuality in all sessions. The benefits of doing so will be explained to the learners during the induction process on the first day of the training program.
  • To encourage student attendance and punctuality, a student reward policy is in force, wherein overall outstanding performance, attendance and punctuality are the key criteria.
  • The attendance and punctuality of learners will be constantly monitored and learners who arrive late by up to 15 minutes will be verbally requested by trainers to adhere to the session schedule. Such a lateness will be marked as L1 for the purpose of calculating punctuality of the learners.
  • In case of lateness beyond 15 minutes, the learner will be verbally requested by the trainer to adhere to the schedule for the first time. In case of repeat instance of such lateness the learners will be given verbal warning, which will be recorded in the file and also in case of such consecutive lateness (2 times or more) or repeat lateness of 4 times or more will be reported to the employer via email and/or by phone.
  • In case of a repetitive lateness the learner will also be counselled by the Academic Head/ General Manager with benefits of punctuality in the class.
  • Absence in class for 3 consecutive classes will also be reported to the employer or the sponsor.
  • Learners who are most punctual and have more than average performance will be intermittently rewarded and appreciated in front of peers to encourage others to follow the inculcate similar habit.
  • The lateness and absence of learners will also be reflected in their overall performance in the following manner:
  1.           Lateness from 5 – 15 minutes will be recorded as L1
  2.           Lateness from 16 – 30 Minutes will be recorded as L2

                        III.          Lateness beyond 30 minutes will be recorded as L3

For calculation of the learners’ marks for attendance, which has 10% weightage in the overall internal performance, absence and lateness both will be considered (Overall Punctuality will be considered).

  • The rewards for Attendance and Punctuality shall also be guided through the Aptech learners Rewards policy. 

Related Documents

  • Learners Code of Conduct Policy
  • Learners Support and Guidance policy
  • Learners Reward Policy

Learners Support and Guidance Policy

 

APTECH INSTITUTE, Kingdom of Bahrain is one of the leading Computer Education and Training providers in Kingdom of Bahrain established in the year 1993.

Management of APTECH INSTITUTE, Kingdom of Bahrain is committed to comply with the rules and regulations of the land, and, towards providing high quality of Computer Education and other trainings to individuals and various corporates, and, meet and/or exceed expectations of all interested Parties.

Objective

Through the implementation of the Learners Support and Guidance policy, the Management of APTECH INSTITUTE is committed to the following objectives:

  • To demonstrate the Aptech Training Institute’s (APTECH) proactive keenness in providing quality service to the learners. This policy ensures that learners are provided with all necessary support services during their training period at APTECH.
  • To ensure that the learners are provided with necessary support services they need to assist them in successfully completing a qualification.  The policy also helps APTECH in achieving their goal of providing quality service.
  • To encourage and motivate learners to accomplish their goal of effective learning and attaining high level impact of the training attended by them
  • To support weak learners in order to support them in achieving high grades in the trainings
  • To encourage high rates of attendance, punctuality and overall participation by learners.
  • To meet the external requirements of i) Education and Training Quality Authority (BQA), Bahrain, Directorate of Vocational Reviews, and ii) Directorate of Institutes Affairs, Bahrain, Ministry of Labor and Social Development.

Scope

This policy applies to all trainees enrolled at, attending, or using Aptech classes and workshops whether through individual enrolment procedure or through a corporate who has sent him /her to attend the training at Aptech.

Delegation

The trainers, academic staff, and administration staff is primarily responsible for making sure that the activities and operations of the organization are in consistence with the spirit of this policy, including trainers and trainees.

Guiding Principles

This policy primarily states that

  • Effective and pro-active learning support is to be provided in case the learners need assistance in understanding concepts of the training.  Trainers shall be approachable to provide learning tutoring support in terms of after class discussions, extra lab and practice sessions, extra classes to ensure the learners are able to reach the learning goals.
  • Learners shall be constantly asked about their comfort with the learning topics and in case of any support required the academic staff shall proactively ensure that all support is provided.
  • Learners shall regularly be encouraged to maintain 100% attendance and punctuality through rewards policy. Learners are to be guided at the start of the training about importance of 100% attendance and punctuality to ensure all learners benefit the maximum from the sessions conducted.
  • Learners shall also be provided with constant regular feedback on their performance by the trainer during the course of training. Trainers will also identify and help out learners in cases where more training session is needed.
  • Learners are encouraged to take part in extra-curricular activities wherever possible.
  • Learners shall be provided with an option of career counselling by taking an appointment with the Academic Head and/or the Career Counsellor. They can discuss career path and counselling relating to the training they are undergoing.
  • Learners (Job seekers) shall also provide support for preparing resume and for applying for relevant jobs.
  • In case of an unsuccessful attempt of an exam, Weak learners will be encouraged to re-appear for the exam with an option of availing full or partial refund to the extent approved by management, of the exam fee of further attempts, subject to clearing of such re-attempted exam.

Related Documents

  •  Learners attendance and Punctuality policy
  • Learners rewards Policy
  • Special Learners Policy
  • Learners Admissions Policy

Complaints Policy

Management of APTECH INSTITUTE, Kingdom of Bahrain is committed to comply with the rules and regulations of the land, and, towards providing high quality of Computer Education and other trainings to individuals and various corporates, and, meet and/or exceed expectations of all interested Parties. However, we understand that sometimes learners and stakeholders will feel that they have a reason to complain about the service they have received from us.

We encourage feedback from customers, including complaints, and this policy and procedure outlines our approach to handling any complaints we receive.

For the purpose of this procedure, a customer is anyone who contacts Aptech to request a service or is receiving a service from us. 

Objective

Through the implementation of the Learners Support and Guidance policy, the Management of APTECH INSTITUTE is committed to the following objectives: 

  • To demonstrate the Aptech Training Institute’s (APTECH) proactive keenness in continually improving quality of service to the learners and customers.
  • To Make it easy and straightforward for learners and/or customers to make a complaint
  • To Implement corrective action at the earliest for our learners in case of anything gone wrong
  • To Keep the complainant informed of the progress of their complaint
  • To Respond to complaints depending on the stage
  • TO Seek to learn from complaints to improve future performance
  • To Advise complainants of their right to appeal and how they can do this if they remain dissatisfied after their complaint has been through all the stages of the internal complaints procedure
  • It must be recognized that student may not always like the outcome of their complaint but this policy aims to provide reassurance that a thorough investigation of the issues raised will be undertaken.

Scope

This policy applies to all learners enrolled at, attending, or using Aptech classes and workshops whether through individual enrolment procedure or through a corporate who has sent him /her to attend the training at Aptech.  This policy also applies to all our prospective learners and all customers who contact Aptech to request a service or is/are receiving a service from us.

 What is a complaint?

A complaint is when a student tells us that they are not happy with the agreed or expected level of service they have received or something we have done/not done and we have not put things right to their satisfaction.

Please note that if there is a complaint or disagreement about an examination result or external assessment, the relevant Awarding Organization’s appeal procedure will need to be used.  Aptech will provide advice in this respect.

Where a complaint concerns a more serious matter such as health and safety, equality and diversity, safeguarding and Prevent, it should always be dealt with formally (Stage 2).

 How can a complaint be made?

Any customer wishing to make a complaint can do so, by telephone, email, letter, feedback form, suggestion box, in person. Every assistance will be offered to any person requiring support to make a complaint. It is helpful if the person making the complaint (i.e. the complainant) can give us as much information as possible.

A complaint can be received by any member of staff who will either:

Deal with it directly if appropriate e.g. Stage 1

Pass the information to the Academic Head, so that it may be handled in line with this policy.

 Key responsibilities:

  • Academic head (including senior managers) of Aptech have overall responsibility for ensuring good customer service and that the process outlined below is followed.
  • All members of staff are required to comply with this policy.
  • All members of staff who deal with any student’s complaint are bound by data protection and confidentiality will be respected.
  • Academic head has overall responsibilities for the recording and general management of the complaints handling procedure and will report directly to the General Manager.
  • Academic head will analyze all complaints, identifying any patterns, and prepare report and recommendations for the General Manager.

 How will we handle complaints?

The following outlines Aptech Complaints Procedure.

Stage 1 – Informal Complaints

  • Complaints of a minor / more straightforward nature should be raised quickly with the person responsible with the aim of resolving the problem directly and informally. Aptech believes that the majority of complaints are capable of being resolved at this stage (Stage 1) within a period of 5 working days.
  • In the first instance, a person wishing to make a complaint may be asked to speak to a member of staff or one of the managers (Academic Head or Marketing manager).
  • If at the end of Stage 1, the complainant/s is still unsatisfied with the decision, the complainant should follow Stage 2 of the procedure outlined below. 

Stage 2 – Formal Complaints

  • Formal complaints will be dealt with in a sympathetic way, respecting the dignity of all concerned. The procedure for addressing a formal complaint is as follows:

    • Formal complaints are to be submitted in writing letter or student might put letter in the suggestion box. Where submitting a written statement, it should state clearly “Complaint” in the subject/heading.
    • If a complaint is made by a student, a member of Aptech staff may document the complaint on their behalf but the complainant must read the document thoroughly and sign it as an accurate record of their concerns. The role of the member of staff is strictly limited to setting down the complaint clearly and does not extend to offering advice or judgement.
    • Where the topic of the complaint is a single event or an event which culminated a series of contributory matters. The complaint should be submitted within 10 working days of an alleged incident occurring.
    • The complaint statement will form the basis of an investigation and should therefore be completed clearly and with as much detail as possible.
    • The complaint is submitted to the Academic Head who will log the complaint, keeping a copy of the complaint letter and where necessary, allocate the complaint to the appropriate person. The appropriate person may be:

    o   Trainer

    o   Academic Head

    o   A member of the Marketing Team

    o   Office boy

    o   The Marketing Executive, where a manager is involved

    o   Senior Manager, where the Chief Executive is involved and/or in the case of an appeal against a Stage 2 outcome.

    • The complaint will be acknowledged in writing within 5 working days of being received.
    • The member of staff handling the complaint will investigate the matter within 20 working days. This may include speaking with the complainant to clarify their statement if it is unclear.
    • Where the complaint is found to be valid, the ‘Investigator’ will recommend any further action thought necessary related to the complaint including, where appropriate, reference to an apprentice’s employer.
    • The ‘Investigator’ will produce a written outcome on the complaint within 3 working days of the investigation being completed.
    • A copy of the outcome will be sent to the complainant, to the person about whom the complaint was made (where applicable) and the Academic Head, where they have not been the ‘Investigator’.
    • Where the complaint was found to be of a Safeguarding nature, the Safeguarding Manager will keep a record in the Safeguarding folder. The Academic Head will be notified of this so that the complaint log may be updated with the outcome. 

Stage 3 – Appeals

  • If the complaint cannot be resolved to the satisfaction of the complainant at the formal stage, they may appeal in writing within 5 working days stating the reasons for their appeal. The complainant will be informed of the person who they are required to appeal to (General Manager / Managing Director) when the Stage 2 outcome has been given.

    The General Manager / Managing Director will review the original complaint, the investigation findings and the outcome and may choose to carry out further investigations where they deem it necessary within 20 working days from receipt of the Appeal.

    The General Manager / Managing Director will produce a written judgement on the complaint within 3 working days of the review and subsequent investigations being completed. This decision is final except where related to a funded program.

Personal Data and Retention of complaints documentation

  • All complaints will be logged and analyzed by the Academic Head to establish whether any patterns or trends are evident which might suggest improvements. Aptech will correct any adverse trends which can be established.

    Documentation relating to formal complaints will be retained securely for a maximum of 5 years

    The timescales within this document are provided as a guide only and it may not always be possible to work within them due to a number of variable factors such as the complexity of the complaint or the availability of relevant persons. Where timescales cannot be met, the complainant will be notified of the reasons for delay and an estimated timescale for response.

Confidentiality

Privacy and confidentiality will be maintained in the handling of complaints except where disclosure is necessary to investigate and progress the complaint. It is Aptech expectation that any documentation generated by a complaint will be respected by all parties and treated as confidential.

Related Documents

  • Student Code of Conduct
  • Learners Admission policy

HEALTH AND SAFETY POLICY

APTECH is committed to provide quality education to meet all stakeholder’s expectation. While doing so, APTECH considers the Health and Safety of all personnel using the facility is given the highest importance. To achieve the same, the statement of Health and Safety policy is elucidated as :-

 

  • to provide adequate control of health and safety risks arising from work activities;
  • to consult our employees on matters affecting their health and safety;
  • to provide and maintain safe electrical systems and equipment;
  • to provide and maintain fire-safety equipment for emergencies
  • to provide information, instruction and supervision for employees;
  • to ensure all employees have adequate information to handle emergencies
  • to prevent accidents and cases of work-related ill health;
  • to maintain safe and healthy working conditions; and
  • to review and revise this policy as necessary at regular intervals.

Aptech Institute W.L.L, Bahrain was established in 1993 in Bahrain, as a franchise centre of Aptech Worldwide, a renowned Indian IT Training Corporation from Mumbai, India. The Bahraini franchisee is Megchiani International WLL.

Aptech conducts training for students and working professionals. APTECH training centre is located in Zinj and is equipped with the latest IT Training facility.

We at APTECH are committed to operate our Facility with a focus on health and safety of our employees, students, visitors and surrounding community as our main objective. We do this by our continual identification of occupational health and safety hazards by eliminating controlling and managing them and being well prepared to deal with them effectively at early stages to minimize adverse impact and risks.

The Health and Safety Policy aims: –

  • to provide adequate control of health and safety risks arising from work activities;
  • to consult with our employees on matters affecting their health and safety;
  • to provide and maintain safe electrical systems and equipment;
  • to provide and maintain fire-safety equipment for emergencies
  • to provide information, instruction and supervision for employees;
  • to ensure all employees have adequate information to handle emergencies
  • to prevent accidents and cases of work-related ill health;
  • to maintain safe and healthy working conditions; and
  • to review and revise this policy as necessary at regular intervals.

3.    The HSE organizational chart of APTECH is as follows:

  1.  HEALTH AND SAFETY MEASURES
  2. Working with computer screens:

Computer workstations or equipment can be associated with neck, shoulder, back or arm pain, fatigue and eyestrain.  These aches and pain is sometimes called  as upper limb disorders (ULDs) or repetitive strain injuries (RSI). These problems can be avoided by following good practices.

 Screen:

  1. a) Position at a comfortable angle and distance
  2. b) Adjust brightness/contrast/distance/angle, if causing eye fatigue
  3. c) Position at right angles to windows and to avoid glare from fluorescent lights
  4. d) Keep clean

Mouse:

  1. a) Position so it can be used with the wrist straight and so the forearm can be supported by the desk

 Desk:

  1. a) Large enough to allow you to change position
  2. b) Sufficient leg room
  3. c) Uncluttered

Document Holder:

  1. a) At same height, angle and distance from screen

Keyboard:

  1. a) Separate from screen
  2. b) Adjustable tilt
  3. c) Keep wrists straight, elbows at 90 and arms parallel to the floor

Chair:

  1. a) Adjustable height and back rest
  2. b) Good lumber support
  3. c) Adjust to allow feet on floor;back straight, and arms to rest at right angle to the desk

II. FIRE PREVENTION 

The following measures are to be strictly enforced to prevent fire:- 

  1. Administrator is to take daily rounds of the facility and ensure that there are no loose electrical wirings, all wires have proper plug and sockets, no burning material like waste material is lying around and the hygiene of the facility is maintained.
  2. Administrator is to monitor that all fire fighting equipment are in service.
  3. Before closing facility for the day, the office boy is to empty all dustbins and switch of all electrical equipment and lights.
  4. Smoking is strictly prohibited in the institute.           

III. Fire Mitigation Measures 

Fire Extinguishers

Eleven fire extinguishers are provided in the centre, and they are periodically checked and maintained to be always kept in working condition.  Only trained fire fighters are allowed to use the fire extinguishers. 

Fire Alarms

Sixteen Smoke detectors can activate fire alarms alerting the employees and students to quickly take action. Two alarms to be activated by ‘In-case-of-fire-Break-glass’ equipment is also installed.

Exits

Exits are clearly marked so that people can find their way out, using emergency exit lights – even in case of darkness due to power failure.

IV. In Case of FIRE 

Notice : “In the event of Fire”

A Notice ‘In the event of fire published by the General Directorate of Civil Defense of Ministry of Interior is posted in the centre. This note of safety instructions to teachers can be helpful in case of a need for evacuation. 

Initiate the following immediately: –

  1. Raise alarm shouting “Fire, Fire, Fire in _________location. Type of Fire eg. Electric Fire or General Fire.”
  2. Evacuate all personnel on site. Designated staff is to guide and ensure orderly evacuation without panic.
  3. In case of electric fire, on completion of evacuation in case of small fire or else immediately; switch off Main Breaker.
  4. Trained staff to rush to the Scene of Fire for First aid firefighting.
  5. Dial 999 to inform about fire and location of the institute. 

Fire Assembly Point

In case of fire, or on the sound of alarm, the staff and students will be made to move carefully without undue panic, to assemble at a point indicated to them before hand. Adequate care is taken so that the teachers and students can quickly count if all members are present and if anyone is missing.

Safety Instructions

One of the responsibilities of the registering staff is to inform all new students about the safety precautions, the availability of fire equipment, and the fire assembly point. Students are asked not to open computer units/ AC units or any electrical equipment without the training center’s notice or without the trainer’s supervision.

III. Health and Communicable diseases 

Instruction and Information

Staff and Students are clearly informed that in the event of their discovering that they have a contagious or a communicable disease, they must avoid attending classes and quickly take appropriate medical help, so as to not put others’ health at risk

H1N1 Virus outbreak – the measures taken 

Information

Posters and information on the swine flu – its nature, its symptoms, precautions and treatment is kept in the notice boards. The information is kept available in Arabic and English 

First Aid

A First aid box – with cotton guaze sponges, elastic bandages, handyplasts, dettol, fast relief sprays and paracetamol and gaviscon tablets – are available for emergencies.  

Thermo Flash

Instant NO contact Temperature reading Thermo Flash is available to monitor the temperature of students.

Sanitizers

Hand Sanitizers for use by the Staff, Students and visitors are kept in a visible location, with arrows pointing towards it.